Terms

The website

The site describes how we deliver yachts. It is an invitation to ask for a quote, not a standing offer to move a particular yacht on particular dates. Case studies and route pages are examples. Weather, yard dates, and flag rules change, so a page is not a promise that a future passage will match it.

You may read the site and share links to it. Please do not copy our text, photographs, or HELM design for your own service, and do not try to break, scrape, or overload the site.

Quotes and the delivery

A delivery starts when we both agree the written quote or contract: vessel, route, timing, fee, and what is included. Until then, an enquiry is just a conversation. You need to be 18 or over to instruct us.

We provide qualified crew and run the passage with reasonable care. You provide accurate vessel information, authority to move the yacht, insurance that covers delivery crew, and access to keys, documents, and berths. Running costs such as fuel, berthing, and visas are handled as the quote describes, usually as tracked expenses rather than a hidden margin.

Sea passages depend on weather, machinery, ports, and officials. Dates in a quote are planned dates. We will tell you when a delay is likely and what we recommend. We do not guarantee a calendar arrival time where weather or a third party is the cause.

HELM

HELM is the portal for a delivery: tracking, documents, expenses, invoices, and signatures. We give accounts to the people who need them. Keep your password and passkey to yourself, and tell us if you think someone else has used your account.

You will see the jobs you are assigned to or that you have commissioned. When a job is marked completed or cancelled, you keep access for 7 days so you can finish expenses, documents, and questions. After that, the job stays on file for our retention period and only an administrator can open it. Ask us if you need a copy later.

The assistant in HELM drafts answers from the job information your role is allowed to see. It does not hire crew, approve money, or change a contract by itself. Check anything important before you rely on it.

Position data comes from the equipment named on the job, often a Garmin share. It is a guide to where the yacht was reported, not a certified navigation record.

Signatures, fees, and papers

Contracts and handover papers can be signed in HELM. You will be asked to confirm the invited email with a one-time code and to agree to sign electronically. A completed signature is the one we rely on for that document.

Invoices are payable as the quote states. Payment is by bank transfer. Late payment can pause non-safety work. It does not pause a yacht that is already at sea.

Your information

We use personal information as described in the Privacy Policy and, for crew, the Crew Privacy Notice. Those pages are part of how we work with you. They are not a substitute for the quote.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that the law of England and Wales does not allow us to limit.

For other losses, our responsibility for a delivery is set by the contract for that job and by the insurance the job is placed on. We are not liable for loss of profit, or for loss caused by weather, a defect in the yacht we were not told about, or a decision of a port or flag authority, except where the contract says otherwise.

Law

These terms are governed by the law of England and Wales. The courts of England and Wales decide disputes, without taking away any right you have as a consumer to bring a claim in your home courts where the law keeps that right.

Questions about these terms: daniel@yacht.delivery.